Shipping & Delivery

Shipping & Delivery

At SimpleGlowCo, we are committed to ensuring that your order arrives safely and on time. We handle each order with care, prioritizing a smooth and reliable delivery experience for our customers. Our goal is to make your shopping journey with us hassle-free and straightforward, from order confirmation to delivery.

  1. Order Processing Time

All orders are processed within 2 business days, excluding weekends and holidays, after order confirmation.

You will receive an email notification once your order is dispatched, along with a tracking number to follow its progress.

  1. Shipping Rates & Free Shipping

  • Standard Shipping: For orders that do not qualify for free shipping, a flat shipping rate of $5.99 will be applied during checkout.

  • Free Shipping Offer: Enjoy Free Standard Shipping on all orders over $45.98.

  1. Estimated Delivery Times

To ensure prompt service and product availability, we ship orders directly from our trusted distribution partners.

  • United States: 7–12 business days

  • Canada / United Kingdom / Europe: 7–15 business days

  • Australia / New Zealand / Asia: 8–15 business days

Note: These are estimated delivery times. While we strive to maintain on-time deliveries, delays may occasionally occur due to external factors like customs or local courier schedules.

  1. Order Tracking

Once your order has been shipped, a tracking number will be sent to your registered email address. You can easily track your order via our [Track Your Order] page or directly through the carrier’s portal.

Please allow up to 48 hours for the tracking information to appear in the system.

  1. Customs, Duties, and Taxes

SimpleGlowCo is not responsible for any customs fees, duties, or taxes applied to your order. Any additional fees incurred during or after shipping (such as tariffs and taxes) are the responsibility of the customer.

  1. Damaged or Lost Items

Your satisfaction is very important to us. If your order arrives damaged or does not arrive at all, we will resolve the issue promptly.

  • Damaged Items:
    If you receive a damaged product, please contact our support team at support@simpleglowco.com within 72 hours of receiving the item. Please include photos of both the product and the packaging, and we will offer a replacement or full refund as soon as possible.

  • Lost or Stolen Packages:
    SimpleGlowCo is not responsible for items lost or stolen after the tracking status shows "Delivered". If this happens, please:

    • Check with neighbors or household members.

    • Immediately contact the shipping carrier (USPS, UPS, FedEx) to file a claim.

We will provide tracking details to assist with the claim, but we cannot issue refunds for items that have been successfully delivered to the provided address.

7. Contact & Business Information
Legal Entity: INSPIRE WORKSHOP LIMITED
Customer Support: support@simpleglowco.com

Customer Service: +852 24012808
Business Address:
62 Tai Fook Street
Tsuen Wan District
New Territories
Hong Kong