Return & Refund Policy

Return and Refund Policy

At Simpleglowco, your satisfaction is our priority. We strive to provide an easy and seamless shopping experience, and we're committed to resolving any issues with fairness and transparency.

1. Return Eligibility
   We offer a 30-day return window, meaning you have 30 days from the date of delivery to request a return. To qualify for a return:

   • The product must be in the same condition as when you received it.

   • It should be unused and unworn (if applicable), with original tags and packaging intact.

   • You must provide a receipt or proof of purchase.

2. How to Initiate a Return
   To start a return, simply contact our customer support team at support@simpleglowco.com. Once your return request is approved, we will provide you with a return shipping label (if applicable) and detailed instructions on how to send the item back to us.

   • Important: Items sent back without prior authorization will not be accepted.

3. Return Shipping Fees

   • Quality Issues: If the return is due to a defect, damage, or an incorrect item, Simpleglowco will cover the return shipping costs.

   • Personal Preference: If you’re returning the item for personal reasons (e.g., a change of mind), you will be responsible for the return shipping costs, and original shipping fees are non-refundable.

4. Damages & Issues
   Please inspect your items as soon as you receive them. If your products arrive damaged, defective, or incorrect, please contact us right away so we can address the issue and provide a solution.

5. Non-Returnable Items
   Some items are not eligible for return, including:

   • Custom or personalized products.

   • Personal care items (e.g., hygiene products).

   • Hazardous materials, flammable liquids, or gases.

   • Sale items and gift cards.

6. European Union 14-Day Cooling-Off Period
   For orders delivered to the European Union, you have the right to cancel or return your order within 14 days without needing to provide a reason. The item must be unused, in its original packaging, and accompanied by proof of purchase.

7. Refund Process
   Once we receive and inspect the returned item, we will notify you about the refund status.

   • Approval: If the return is approved, the refund will be automatically processed to your original payment method.

   • Timeline: Please allow up to 10 business days for us to process the refund. Keep in mind that your bank or credit card provider may take an additional 3-5 business days to post the transaction.

   • If more than 15 business days have passed since your return was approved and you have not received your refund, please reach out to us at support@simpleglowco.com.

8. Our Commitment to Resolution

   We encourage you to reach out to us first at support@simpleglowco.com for any concerns. We acknowledge all messages within 48 hours and aim to provide a complete resolution or fair suggestion within 7–14 business days.

   Legal Entity: INSPIRE WORKSHOP LIMITED
   Return Center / Business Address:
   62 Tai Fook Street
   Tsuen Wan District
   New Territories
   Hong Kong